Customer Service Information:
Email:
Info@hermosasterling.com
Hermosa Sterling
Hermosa Sterling thanks you for your interest in our jewelry! We value the overall satisfaction of our customer base and desire to make your purchase with us a pleasurable experience. Our vision is to offer quality .925 Sterling Silver jewelry at affordable prices and to create a loyal customer base that enthusiastically refers Hermosa Sterling to other people. The following is helpful information related to common customer service issues:
50% OFF OF YOUR PURCHASE TODAY!!! ALL (IN STOCK) HERMOSA STERLING JEWERLY PURCHASES WILL NOW BE DISCOUNTED 50% AT CHECKOUT TIME. PLEASE USE VOUCHER CODE: SPCL50 (FOLLOWING INSTRUCTIONS FOR COUPONS/VOUCHERS).
Please contact us with any questions or concerns. We are here to help with your jewelry needs.
What are the shipping times?
Once an order is submitted to the company - the order is filled and shipped within 1-2 business days.
Jewelry is shipped directly to the customer (first class postal / delivery confirmation)for a A $4.00 flat rate.
PAYMENT FOR ONLINE ORDERS:
•Paypal (for existing Paypal customers).
•Visa and MasterCard (easily processed through Paypal).
•Money Order / Cashiers Check (made payable to Hermosa Sterling)
•Visa MasterCard, American Express and Discover
•Personal Checks are accepted
•Cash
Checks made to Hermosa Sterling - please email for further instructions
RETURNS/EXCHANGES:
Customers have the ability to return and exchange merchandise with Hermosa Sterling within 30 days of the Hostess receiving the merchandise. All returned /exchanged jewelry must be returned to Hermosa Sterling in “brand new condition” within 30 days. We cannot accept jewelry otherwise.
All returns /exchanges will be mailed by the customer directly to Hermosa Sterling. The appropriate "Return / Exchange Form” can be downloaded by clicking here.
This form must be filled out completely and be accompanied with copy of receipt of purchase. All returns and exchanges need be mailed (using delivery confirmation)to:
Hermosa Sterling
7562 Hessler
Rockford, MI 49341
Hermosa Sterling is not responsible for exchanges that are “lost” in the mail. We highly recommend traceable mail delivery.
7562 Hessler
Rockford, MI 49341
PRIVACY STATEMENT:
Hermosa Sterling will not share or distribute any personal information gained in the course of doing business with its customers.
